Product Selection and Return Policy

Customer Support Availability:
For any issues or questions regarding product selection, please reach out to our customer service team. We are available 24/7 via email, WhatsApp, or phone to assist you with any concerns or clarifications.

Choose the Right Product:
To ensure you receive the best results, please carefully select products that match your specific needs. We highly recommend reviewing product descriptions and consulting our beauty experts if you’re unsure about what to choose. Note that products chosen incorrectly based on your needs are non-returnable.

Consultation Services:
If you’re uncertain about which products are best for your skincare, hair care, or body care needs, take advantage of our beauty consultation services. Our experts are here to provide personalized advice to help you make informed decisions.

Return Policy for Incorrect Purchases:
Products that are purchased in error and do not meet your needs will not be eligible for return or exchange. Please ensure the product you select is suitable for your requirements before completing your purchase.

Evidence for Product Complaints:
If you receive a product that is wrong, broken, or damaged, please provide clear photos or videos as evidence when contacting us through our support channels. We will address and resolve issues promptly if the damage is due to our fault.